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Return And Warranty Policies

e take pride in providing high-quality doors, frames, and hardware, and we firmly stand behind our products. We are committed to working with you to ensure your complete satisfaction with your order. If you need to initiate a product return or have any inquiries regarding warranties and the policies outlined below, our dedicated staff will be pleased to assist you. Please feel free to contact us or give us a call at 805-928-2324.

Doors And Frames

WesternPrehung does not permit returns for any material sold and received as ordered unless authorized. A restocking charge may be applied in connection with the return of any product. No returns are accepted for custom, modified, prepped, pre-finished, or previously installed products that have been altered in any way from their original condition.

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Stock frames and/or doors that were not modified or prepped may be eligible for return. Prior to returning any product, you must contact us to request an RGA number. Packages arriving without the prominently displayed RGA number on the outside of the carton or crate may be refused and returned unopened. Restocking fees of up to 35% may be applicable to returned doors and frames, and you are responsible for the freight charges incurred for returning any item.

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Missing or Wrong Items

Report missing or wrong items within 48 hours of receiving the material. Contact us to report such issues.

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Freight Damages

: All shipments not delivered by a WesternPrehung-owned truck are F.O.B. Point of shipment. Title passes at the time of shipment. The responsibility for all freight claims lies with the purchaser. Customers must note any freight damage on the receiving tickets or bill of lading and are responsible for filing claims with the delivery carrier. While WesternPrehung LLC will provide assistance, it shall not be held responsible. Visibly damaged goods must be reported to the driver, noted on the bill of lading, and reported to support@westernprehung.com within 48 hours of delivery. If the package shows visible damage and you deem the material unusable, it is recommended to refuse the entire delivery.

Note: Surface scratches on metal doors and frames do not constitute damage, as doors are shipped unfinished (primed gray).

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Changes and Order Cancellations

The following applies to any cancellation of part (or all) of an order or any change to an order after receipt by WesternPrehung.

Order Changes or Cancellations must be reported within 24 hours. Change orders or cancellations requested after 24 hours are subject to WesternPrehung's approval. Additional charges may apply, including restocking fees up to 35%. Order cancellations on custom, modified, or fabricated orders are not accepted and will be charged at the full quoted price, minus shipping expenses. WesternPrehung reserves the right to reject any change order request submitted after 24 hours.

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NO RETURNS WILL BE ACCEPTED AND/OR REFUNDED WITHOUT PRIOR AUTHORIZATION

Hardware

WesternPrehung does not permit returns for any material sold and received as ordered unless authorized. A

restocking charge may be applied in connection with the return of any product. We do not accept returns for custom, modified, or previously installed products that have been altered in any way from their original condition. Only products in original packaging and in resalable condition will qualify for a full refund.

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Some products, including many vision lite frames, lite kits, and louvers, are made to order and are non-returnable or refundable. If a product is made to order, the product page will include a notice clearly stating that the product is not returnable. Hardware not available in our online catalog may be specially ordered and is non-returnable or refundable. Electrical products may not be returned if power has been applied.

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Locks, cylinders, or other hardware that is keyed alike are non-returnable or refundable.

Products eligible for return may be accepted within 60 days of purchase. We cannot accept returns for products purchased more than 60 days ago. If defective after 60 days, please refer to our warranty policies.

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You must contact us to request a Return Authorization number in advance of returning any product. Packages arriving without a return authorization form inside or the RA number prominently displayed on the outside of the carton may be refused and returned unopened. Restocking fees of up to 35% may apply to returned products. You are responsible for freight charges incurred for returning any item unless we shipped you the wrong item or the item is defective or damaged.

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To qualify for a general return, the item(s):

  • Must be in resalable condition

  • Must be free from scratches and/or defects

  • Must not have been installed

  • Must be in the original manufacturer’s box and packaging and be free of writing or shipping labels

  • Must not be missing pieces

Warranty information
 

Westernprehung supports all manufacturer warranties for the products that we sell.
 

If you have a defective product, please contact us to discuss the issue and resolve your problem. Proof of purchase is required, so please have your invoice/packing slip on hand when you call.
 

The following costs and expenses are not covered by the provisions of any warranties:

  • Labor costs for the removal and re-installation of products or other manufacturer’s products

  • Shipping and freight expenses required to return products to company

  • Normal maintenance

  • Economic losses

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